CROWNÉ HAIR

SHIPPING & RETURNS

Everything you need to know about receiving your Crowné Hair order, returns, exchanges and what to do if you experience an issue with your order.

SHIPPING

How long does shipping take?
The estimated delivery time is displayed during checkout and/or on the relevant product page.
Will I receive tracking information?
Once your order has been shipped, you will receive a tracking number by email when available.
Can I have my order shipped to a different address?
Yes. You can enter your preferred delivery address during checkout. Please make sure your details are correct before placing your order.

RETURNS & EXCHANGES

Can I return my order?
Returns are accepted within 14 days of delivery, provided the hair is unused, unworn and in its original condition. The hair must not have been washed, cut, coloured or installed.
Can I exchange my hair?
Exchanges are reviewed according to our return policy. Please contact us at before sending anything back.
What if there is a problem with my order?
Please contact us at with your order number and a clear description of the issue. If necessary, you can also send photos of the issue by email.

CROWNÉ HAIR

RETURN REQUEST

Need to request a return, exchange or report an issue with your order? Complete the form below and our team will get back to you.

Please make sure your order number is correct. If your request concerns a damaged or incorrect item, please include clear photos by email.