FAQ

Select your desired product, length and any other available options, then add the item to your cart. Complete your order through checkout.

Please contact us as soon as possible at Crownehair@hotmail.com . Once an order has been processed or shipped, it may no longer be possible to change or cancel it.

A pre-order is an order for a product that is currently out of stock. The product is reserved for you and will be shipped once it becomes available.

When a product is sold out, it may automatically become available for pre-order.

For Straight Hair, the estimated delivery time is 12–18 business days. For Curly Hair, the estimated delivery time is 3–6 business days.

Yes. Crowné Hair offers premium human hair. Exact characteristics and specifications vary by product and are listed on the individual product page.

This depends on the type of hair. Always check the product information or contact us before chemically treating the hair.

The lifespan depends on the type of hair, frequency of use and how the hair is cared for and treated.

Yes. The hair can be washed and styled. Use suitable hair products and handle the hair carefully to maintain its quality for as long as possible.

Returns are accepted within 14 days of receiving your order, provided the hair is unworn, unused and in its original condition. The hair must not have been washed, cut, coloured or installed.

Exchanges are reviewed according to our return policy. Please contact us at Crownehair@hotmail.com before sending your item back.

Please contact us at Crownehair@hotmail.com with your order number and a clear description of the issue. If necessary, you can also include photos.